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Hi, I'm Olivia -- a strategic UX Designer based in NYC with a degree in Human Centered Design & Engineering. I value understanding interactions between people and systems and designing solutions for meaningful problems. 

Currently at JP Morgan Chase. Previously at Smart Design, NerdWallet, and Best Buy Health.

Clients I've partnered with 

*A lot of the work I've done is under NDA. Please reach out to learn more about my process and impact!

Selected Works

Best Buy Health 🔒

Reducing billing and device shipment errors by 20%

A B2B2C web application for Senior Living Community partners to manage personal emergency response devices. 

Product Design • Design Systems • 0 to 1 MVP

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Fintech 🔒

Streamlining the CX for a major bank’s commercial card clients

A service design blueprint to diagnose where Commercial Card clients experience problems and identify gaps in processes.

Service Design • UX Research • Strategy

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Best Buy Retail App

Improving retention and opt-in rate with onboarding

Designing the first-time user experience for Best Buy's retail mobile application as a part of my UX internship. 

Product Design • Usability Research • Mobile

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Microsoft Teams

Exploring new CRM verticals for

Teams channel apps

A sponsored capstone exploration for B2C Customer Experience integrations in the Microsoft Teams ecosystem. 

Product Design • UX Research • Prototyping

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NerdWallet

Revamping the design resource system for a 60+ person design team 

An internal design resource platform supporting document sharing process and cross-team collaboration as part of my product design internship. 

Service Design • IA • UX Research

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